Refund policy

Returns & Refunds

Digital Products

All digital products are final sale. Once delivered, digital items are not eligible for refunds under any circumstances as once they are in your possession they cannot be retrieved.

Physical Products

Returns are accepted only for items that arrive damaged or defective.

If your item arrives damaged, you must contact us within 7 days of delivery at alorium (at) aloriumpublishing (dot) com with clear photos of the issue. If approved, return instructions will be provided.

Handling fees are the responsibility of the customer.

Return shipping costs are the responsibility of the customer.

Returns for change of mind, incorrect orders, or any other reason are not accepted.

Non-Returnable Items

The following items cannot be returned:

  • Digital products.

  • Sale items

  • Custom or personalized items

Delivered but Not Received
If your tracking information shows your package as delivered but you have not received it:

  • You must contact the delivery carrier directly to resolve the issue.
  • We do not accept responsibility or issue refunds or credits for packages the carrier confirms as delivered.

Order Cancellation Policy

Orders are processed immediately after purchase.

If canceled after shipment: 15% cancellation fee, plus a $1.50 processing fee, plus shipping and handling costs.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, contact us through at alorium (at) aloriumpublishing (dot) com. If approved, return instructions will be provided.

Shipping for Returns and Exchanges

  • You are responsible for paying your own return shipping costs.
  • Shipping costs are non-refundable.
  • Delivery times for exchanges vary by destination.
  • For items over $75, use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of returned items.

Refund Processing

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Handling fees will be deducted from the refund amount. Processing times may vary depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company — posting times may vary.
  • Contact your bank — processing times may vary.

If you still haven’t received your refund, please contact us at alorium (at) aloriumpublishing (dot) com.

EU 14-Day Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason, subject to certain exceptions.

Physical Products

For physical products, including printed books, the 14-day withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the product. If multiple products from the same order are delivered separately, the withdrawal period begins when you receive the last product.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day withdrawal period expires. To submit a withdrawal request, click here and complete the withdrawal form.

If you withdraw from your purchase, you must return the physical products to us within 14 days after notifying us of your withdrawal. Unless otherwise stated, you are responsible for the direct cost of returning the products. Refunds will be processed within the legal deadline that applies to your purchase.

Ebooks and Other Digital Content

Different rules apply to ebooks and other digital content that is supplied electronically.

Our ebooks are delivered digitally through BookFunnel. When purchasing an ebook, you will be asked at checkout to expressly consent to the immediate delivery of the digital content and to acknowledge that, once delivery begins, you lose your 14-day right of withdrawal.

Once the ebook has been delivered following this consent and acknowledgment, the purchase is no longer eligible for cancellation under the EU right of withdrawal.

This does not affect any other rights you may have under applicable consumer protection laws, including rights relating to faulty or non-conforming products.